Grievance Management Policy

A “Grievance” refers to any concern or complaint raised by a customer regarding the services provided by [Your Website Name], including testing, certification, or any other associated offerings.

Customers are encouraged to approach us with their grievances for resolution through our “Contact Us” or “Help Center” tabs available on the website.

  • Submit a Grievance:

    • Navigate to the “Contact Us” or “Help Center” section of our website.
    • Select the appropriate category related to your issue.
    • Provide the necessary details and submit your grievance.

  • Acknowledgment:

    • Upon submission, you will receive an acknowledgment within 48 hours through email, SMS, or phone call.
    • You will be issued a Unique ID for tracking your grievance status.

  • Resolution Process:

    • Our Customer Care team will investigate and attempt to resolve your grievance at the earliest, ensuring compliance with all applicable laws and policies.
    • If your grievance remains unresolved or requires escalation, it will be addressed by our Grievance Officer.

For Further Details

Customers can refer to our [Terms of Use] or reach out to us through the following contact points:

  • Email: csbsilktesting.res.in 
  • Phone: 08026282101
  • Address: Central Silk Board, CSB Complex, B.T.M. Layout, Madivala, Hosur Road, Bangalore – 560 068, Karnataka State.
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