Refund / Cancellation

At Central Silk Board, we strive to provide accurate and reliable testing services for all silk products. Please read our refund and cancellation policy carefully before availing of our services.

1. Order Cancellation

  • Cancellation requests must be made in writing via email to [Your Email Address] or through the cancellation form available on our website.
  • Cancellation requests must be submitted at least 2 business days before the scheduled testing date.
  • Cancellations made within the allowed timeframe will be processed without any penalty.

2. Refund Policy

  • Refunds will be issued under the following conditions:
    • If the service request is canceled before testing begins, a full or partial refund may be provided after deducting applicable administrative or processing charges.
    • If testing cannot be completed due to unforeseen issues on our end, a full refund will be provided.
  • Refunds will not be issued in the following cases:
    • If testing has already commenced or is completed.
    • For samples that do not meet the submission guidelines or are damaged/contaminated upon receipt.
    • If delays or issues arise due to incorrect or incomplete information provided by the customer.

3. Process for Refunds

  • Refund requests must be submitted via email to [Your Email Address] with proof of payment and order details.
  • Approved refunds will be processed within 3 business days through the original payment method or as per the customer’s preference.
  • Any applicable bank charges, taxes, or processing fees will be deducted from the refund amount.

4. Modification of Orders

  • Requests to modify the testing scope or parameters will be accepted only before testing begins. Additional charges may apply based on the changes requested.
  • Modifications may result in delays to the original testing timeline.

5. Force Majeure

  • Refunds or cancellations may not be available in the event of delays or service disruptions caused by factors beyond our control, such as natural disasters, technical failures, or government directives.

6. Contact for Cancellation and Refunds

For any issues related to refunds or cancellations, please contact us at:

  • Email: csbsilktesting.res.in 
  • Phone: 08026282101 
  • Address: Central Silk Board, CSB Complex, B.T.M. Layout, Madivala, Hosur Road, Bangalore – 560 068, Karnataka State\
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